Shipping policy
Shipping Policy – Native Soils
Thank you for shopping with Native Soils. We are committed to delivering your products safely and on time.
1. Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not shipped on Sundays or public holidays.
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In case of high order volume, processing may be slightly delayed. Customers will be notified of any significant delays.
2. Shipping Timeline
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Estimated delivery time: 3–7 business days depending on your location.
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Delivery timelines may vary due to external factors such as courier delays, weather conditions, or remote locations.
3. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Free shipping offers (if any) will be clearly mentioned on the website.
4. Order Tracking
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Once your order is shipped, you will receive a tracking ID/link via email or SMS.
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You can use this to track your shipment in real time.
5. Delivery Issues
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Please ensure that the shipping address and contact details provided are accurate.
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If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.
6. Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours of delivery.
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An unboxing video is mandatory to process any claims for damaged items.
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In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
7. Partial Deliveries
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In some cases, orders may be delivered in multiple shipments depending on product availability.
8. Contact Us
For any shipping-related queries or concerns, please contact us at:
nativesoil.products@gmail.com
Note: Native Soils is not responsible for delays caused by courier partners or unforeseen circumstances, but we will always assist you in resolving any issues.